Seminole Casino Coconut Creek

Slot Customer Service Representative

                                                            July 2015  to present

•     Customer Service

•     Provide Change

•     Pay Jackpots

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 (JEULEV) Jeunes Leaders Evangeliques (NGO)                                                February 2010 to present

 

President, Founder

 

Gonaives, Haiti

•    Directly supported the management of operation workflow.

•    Managed executive calendar and coordinated weekly project team meetings and assist in the development of meeting agendas to increase meeting efficiency.

•    Planned and executed special events that assist clients in raising and establishing community recognition​​

 

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Seminole Casino Coconut Creek

Cage Cashier                                                                                                                                                                   February 2013  to July 2015

•       Responsible for providing Excellent Guest Service.

•       Responsible for serving the customers in a friendly, efficient and accurate manner through the exchange of chips, tokens, coins, checks, markers, etc. and safeguarding assigned company funds.

•       Prepared paperwork, balanced sheets and documents in accordance with the Seminole Tribe of Florida policies and procedures.

•       Strictly adhered to department policies and procedures in order to maintain integrity of the cage operation. Apply accurate transaction and balancing practices.

•       Participated in the daily cage reconciliation process with different internal banks.

•       Complied with Federal Title 31 procedures.

•       Demonstrated actions and behaviors that reinforce the Company’s Mission and Values of Communication, Friendly, Fun, Fast, Fresh, and Focus.

•       Ensured prompt and discreet notification to managers and/or the Ethics Hotline of any illegal acts or internal ethics violations witnessed.

•       Promoted positive public/team member relations at all times.

•       Responsible for accuracy in all my paperwork and other cashiers paperwork.

 

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AMG Motors                                                                                                                                                                    January 2012 to August 2012

Salesman

 

•   Customer Service                                              

•   Sales

•   Receptionist

 

 

​(PEDDCOM 2050) Plan pour l'Encadrement des Demunis et le Developpement Communautaire 2050 (NGO)

Haiti

                                                            January 2009 to September 2010

Coordinator

•    Communicated with customers, employees and other individuals to answer questions and explain information.

•    Managed projects and served as primary liaison between clients and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.

•    Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.

 

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​Institution Mixtes Hugues St-Pierre (K-12    School)    

Gonaives, Haiti

                                                           November 2008 to September 2010

Administrative Assistant

•    Provided effective communication and customer service support to the sales, marketing and administrative teams on daily basis.

•    Investigated and resolved students’ inquiries and complaints in a timely and empathetic manner.

•    Managed quality communication, customer support and product representation for each client.

•    Completed and mailed bills, contracts, policies, invoices and checks.

•    Guided firm reconciliation, payroll, annual bonus & reporting, and management of investments.